Refund policy
Our Policy
Because our products are carefully quality-checked before dispatch, we do not accept returns or exchanges for change of mind, size, or preference. We only accept returns or issue refunds in two situations:
- You received the wrong item — not what you ordered
- Your item arrived damaged or defective
If either of these applies to your order, we'll make it right at no cost to you.
How to Report a Wrong or Damaged Item
Contact us within [48 hours] of delivery at [cs.momsntots@gmail.com / WhatsApp number] with:
- Your order number
- A brief description of the issue
- Photos of the item and its packaging
We'll review and get back to you within [1–2 business days] with next steps.
What Happens Next
Once confirmed, we'll arrange one of the following at no cost to you:
- A free replacement of the correct/undamaged item, or
- A full refund
Refund Method & Timeline
Since all orders are COD, refunds are issued via [bank transfer / JazzCash / EasyPaisa] to the account you provide. Refunds are processed within [5–7 business days] of the issue being confirmed.
- Choosing a selection results in a full page refresh.
